FAQ
Frequently asked questions
No answer to your question? Write to us via the contact form.
Can NexaSport manage several facilities at once?
Yes. An organisation may have many facilities (e.g. swimming pool, hall and sports club), and each facility may have its own resources, prices, opening hours and closing days. The facility limit depends on the plan.
Can the customer book and pay online?
Yes. The customer selects a available time slot on the portal or application and then pays via Przelewy24 or Stripe configured by the administrator. A ticket with a QR code is created only after the operator confirms the payment.
What happens if two people book the same time slot?
Only one reservation will be saved. The conflict is blocked by the database, so it does not depend on the browser speed. The second person will see a message about the date being booked or can sign up for the waiting list.
Does the cash register work without the Internet?
Staff scanner has offline mode with local list of valid tickets. Once the connection is restored, operations are synchronized and conflicts are shown to the staff - the system does not silently overwrite them.
How do child registrations work?
The parent adds the child to his/her account with the consent of the guardian and registers him/her for classes. The trainer keeps an attendance list, and those registered receive a notification when the date is changed.
Will I receive invoices?
After Fakturownia is configured, the system issues an invoice for a paid sale when the customer has saved their billing details, and a credit note after a refund. Documents can be downloaded as PDFs and sent by email.
Is there a mobile app?
Yes - Android app for customers and staff: QR tickets, passes, reservations, activities, entrance scanner, attendance, tickets and notifications. We are preparing the iOS version for compilation on macOS.
What does the implementation look like?
We review facilities and pricing, configure resources, import data, train your team and carry out a test launch before going live. The timetable depends on the number of facilities and integrations.
Where is the data stored?
On a server in the European Union. Only authorized people have access, all changes are in the audit log, and the database is backed up daily.
Can I test the system before purchasing?
Yes. We prepare a demo environment with fictitious data and accounts for each role. Write via the "See demo" form.
Do prices include VAT?
Plan prices are net prices per month. VAT is added to the price at the applicable rate. We set individual conditions in the contract.
Can I change my plan?
Yes. The plan is changed by the administrator. Switching to a smaller plan is possible when the number of facilities is within its limit.
NEXASPORT & OSIR
See how NexaSport will organize your facility.
Explore bookings, the ticket office, classes, the app and reports using your facilities as an example. No obligation.