Some of the company data has not yet been completed by the administrator - it is marked in square brackets in the document.
1. General provisions
The Terms of Service define the rules for the provision of electronic services on the NexaSport & OSiR website available at sport.lifenexa.pl and in the NexaSport mobile application (hereinafter referred to as the Website).
The service provider is [full company name - complete in the admin panel: Company details], [registered office address - complete in the admin panel: Company details], [Tax Identification Number / REGON / KRS - complete in the admin panel: Company details] (hereinafter: Service Provider). Contact: [email address - complete in the administrator panel: Company details].
The Terms of Service are made available free of charge before concluding the contract in a way that allows them to be downloaded, saved and printed.
2. Definitions
Facility operator - an entity running a sports or recreational facility (e.g. sports and recreation centre, club, private sports centre) that uses the Website to sell and operate its services.
Customer - a person using an account on the Website to book, purchase tickets, passes or register for classes with the Facility Operator. Parent - A client acting as a guardian on behalf of a child.
Staff are people acting on behalf of the facility operator with an assigned service role: manager, operator, cashier, coach, lifeguard, technician or observer.
Subscription - paid service of making the Website available to the Facility Operator on the basis of a separate agreement with the Service Provider.
3. Types of services
The Service Provider provides in particular: presentation of the offer and contact forms, maintaining a user account, reservations of facilities and resources, registration for classes and events, sale and control of tickets and passes, payment processing by external operators, issuing documents through an external invoicing system, help centre and notifications.
Sports and recreational services (entrance to the facility, activities, rental) are provided by the appropriate Facility Operator based on its own price list and facility terms. The Service Provider is not a party to these contracts, unless expressly stated otherwise.
4. Technical requirements
To use the Website, you need a device with Internet access, a current web browser with JavaScript enabled and cookies necessary for logging in, and for the application - a device with Android in the version indicated in the installer.
The service provider uses an encrypted HTTPS connection. You should protect your password and multi-factor authentication codes and not share them with third parties.
5. User account
The account is created by the Facility Operator or Service Provider. The Staff account and its rights are assigned by the Facility Operator's administrator. The new account receives a one-time starting password, which must be changed after the first login.
The User undertakes to provide true data, use the Website in accordance with the law and these Terms of Service, and not attempt to gain access to the data of other users and organizations.
The Service Provider or Facility Operator may block the account in the event of a violation of the Terms of Service, a security threat or at the user's request. Locking ends active sessions.
6. Reservations, registration and tickets
Before confirming your reservation, please check the facility, date, price and policies of the Facility Operator. Availability is confirmed by the server at the time of registration - merely displaying a available time slot does not guarantee a place.
A reservation awaiting payment blocks the date for the time indicated on the Website; after its expiry, the unpaid reservation expires. Your reservation may be placed on a waitlist if so selected.
Only an authorized guardian may register a child, after giving the required consents.
A ticket or pass has a specific scope, validity period and entry limit. The QR code is personal to the account - do not share it with unauthorized persons. Validity check takes place during scanning at the entrance.
7. Prices and payments
Prices for the Facility Operator's services are visible before ordering and include taxes unless otherwise indicated. Subscription prices for facility operators given on the website are net prices.
Online payments are handled by external payment operators (Przelewy24 - PayPro S.A., Stripe - Stripe Payments Europe Ltd.) based on their terms. The ticket is issued after the operator confirms the payment; returning from the payment page is not a confirmation of payment.
Sales documents can be issued by the Fakturownia system using the buyer's data saved in the account.
8. Withdrawal, cancellation and returns
A consumer who has concluded a distance contract has the right to withdraw from it within 14 days without giving a reason, subject to the exceptions provided for in Art. 38 of the Act on Consumer Rights - in particular for services related to recreation and sports activities, if the contract specifies the day or period of service provision. The exception is assessed for a specific service.
Cancellation of a reservation or activity is possible to the extent available on the Website and in accordance with the terms of the facility Operator. Online payment refunds are made using the same payment method by the payment operator.
9. Complaints
Complaints regarding the operation of the Website may be submitted via the contact form (subject "Complaint") or to the address [e-mail address - complete in the administrator panel: Company details]. Complaints regarding sports services should also be directed to the appropriate facility operator.
The complaint should include contact details, a description of the problem, the date of the incident and - if possible - the reservation or ticket number. The response is provided within 14 days of receiving the complaint.
The consumer may use out-of-court methods of dealing with complaints and pursuing claims, including the assistance of the municipal or district consumer ombudsman and the provincial inspectorate of the Trade Inspection.
10. Responsibility and safety
It is prohibited to provide illegal content, violate the rights of other people, attempt to bypass security measures and disrupt the operation of the Website.
The website does not replace the facility's terms, safety rules, lifeguards or emergency numbers. In case of an emergency, call 112.
The Service Provider makes every effort to ensure that the Website operates uninterruptedly, subject to maintenance work, which it informs about in advance whenever possible.
11. Personal data
The principles of personal data processing are described in the Privacy Policy, and the principles regarding cookies are described in the Cookies Policy.
12. Changes to the Terms of Service and final provisions
The Service Provider may change the Terms of Service for important reasons (change in terms, scope of services or security), informing users at least 7 days in advance. The changes do not affect rights acquired before they entered into force.
The provisions of the Terms of Service do not limit the consumer's rights arising from mandatory provisions of law. In unregulated matters, the provisions of Polish law shall apply.
The terms are valid from 2026-10-16.